—
Privacy Policy Overview
—
Who I am
Clarity Flow Therapy is a counselling and psychotherapy practice run by Messaoud Houari, Peterborough, UK. I am the data controller for the personal information described here. You can contact me at mhouari@clarityflowtherapy.net.
What information I collect
Through the contact form: your name, email address and the message you send. If you become a client: your contact details, relevant health and personal information, session notes and payment records. Through this website: limited technical information and cookies, as described under "Cookies" below.
Why I use it
To reply to your enquiry, based on your consent. To provide therapy and keep the records that good practice requires; for health information, I rely on your explicit consent and on the provision of health care. To take payment and meet legal, insurance and professional obligations.
Who I share it with
I don't sell your information or use it for marketing. I may discuss my work with my clinical supervisor, keeping it anonymous wherever possible. I use website and email providers to run this site and respond to you. I may also share information where the law requires it, or where it is needed to protect someone from serious harm.
How long I keep it
Enquiries that don't lead to counselling are deleted after a short period. Client records are kept only for as long as needed and in line with BACP and insurer guidance, then securely destroyed. I will confirm the exact period with you before we begin.
Your rights
You can ask to see, correct or delete your information, to restrict or object to how I use it, or to withdraw consent at any time, by emailing mhouari@clarityflowtherapy.net. If you are unhappy with how I handle your information, you can complain to the Information Commissioner's Office at ico.org.uk.
Cookies
This website may use cookies that are needed for it to work. If it uses any others, you will be asked for your consent first.
Changes to this policy
I will update this page if my practice changes. Last updated: October 2026.